Failed delivery and compensation

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Failed delivery and compensation

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sgt.colon

Joined: 27 Jul 2009
Posts: 7380
Location: Just south of north.

Posted: Fri Nov 30, 12 1:31 pm Post subject: Failed delivery and compensation
For those who have suffered, suffer no more. https://www.moneysavingexpert.com/shopping/delivery-rights

robkb

Joined: 29 May 2009
Posts: 4205
Location: SE London

Posted: Fri Nov 30, 12 2:09 pm Post subject:
Hmm... Yodel must be cra**ing themselves.

derbyshiredowser

Joined: 11 Feb 2007
Posts: 980
Location: derbyshire

Posted: Fri Nov 30, 12 2:54 pm Post subject:
I had a yodel delivery last week at 9.45 at night to be honest i felt sorry for the guy as the online tracking it showed the parcel being picked up at 6.30 in the morning. He was in an old unmarked van so I assume hes just a contractor with pretty demanding hours and he was very appologetic.

stumbling goat

Joined: 20 Jan 2009
Posts: 1990

Posted: Fri Nov 30, 12 3:47 pm Post subject:
Yodel have opted to sub contract a lot of their rounds, usually the less profitable ones with far far away customers. To make a buck the drivers need to cover a lot of miles and make a lot of drops. Parcel force also sub out, I heard of a chap applied and he was asked to use a red van which they would mark up for him to give the impression that PF was the owner. sg

Rob R

Joined: 28 Oct 2004
Posts: 31902
Location: York

Posted: Fri Nov 30, 12 5:01 pm Post subject:

robkb wrote:

Hmm... Yodel must be cra**ing themselves.

It amazes me that they don't bring down big companies like M&S, O2 & Amazon. They really need to change the options for booking down parcels, the customers sees 'There was noone available to take delivery so we left a card' when the driver books down 'We couldn't find the place as we only went to the other side of the county.

I guess they'd claim that I already had a day off for my wedding so the time spent waiting for them to find a parcel that morning wasn't eligible for compensation.

sgt.colon

Joined: 27 Jul 2009
Posts: 7380
Location: Just south of north.

Posted: Fri Nov 30, 12 5:06 pm Post subject:

Rob R wrote:

'There was no one available to take delivery so we left a card' when the driver books down 'We couldn't find the place as we only went to the other side of the county.

Wow! It must be like their standard thing.

It also amazes me how many times it says delivered and it's nowhere to be seen.

Rob R

Joined: 28 Oct 2004
Posts: 31902
Location: York

Posted: Fri Nov 30, 12 5:12 pm Post subject:

sgt.colon wrote:

Rob R wrote:

'There was no one available to take delivery so we left a card' when the driver books down 'We couldn't find the place as we only went to the other side of the county.

Wow! It must be like their standard thing.

It also amazes me how many times it says delivered and it's nowhere to be seen.

It's happened to me three times now, two of which I was sat here with my eyes on the gate all day.

TTouch Homestead

Joined: 13 Oct 2011
Posts: 703
Location: Cardigan, West Wales

Posted: Fri Nov 30, 12 5:38 pm Post subject:
I paid for next day delivery with parcel force for some stuff off ebay. Was meant to be here next day before 1pm...well it arrived 2 days late...so lord knows if the eggs inside will develop...

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