Trojan removal

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nats

Joined: 12 Jun 2007
Posts: 2374
Location: Swindon but not a Swindonian

Posted: Fri Apr 16, 10 10:33 pm Post subject: Trojan removal
My friends laptop has some sort of trojan that is sending out email to her email address book selling viagra. Malware bytes and spybot are finding nothing, Email client is Outlook Express. I'm currently rebooting in to safe mode to try the scans again but any other ideas?? (Spinster vicars shouldn't be selling viagra to the Bishop.... )

pookie

Joined: 01 Aug 2006
Posts: 4984
Location: Mid-Wales

Posted: Fri Apr 16, 10 11:25 pm Post subject:
AVG?

nats

Joined: 12 Jun 2007
Posts: 2374
Location: Swindon but not a Swindonian

Posted: Sat Apr 17, 10 7:31 am Post subject:

pookie wrote:

AVG?

Already installed....

nats

Joined: 12 Jun 2007
Posts: 2374
Location: Swindon but not a Swindonian

Posted: Sat Apr 17, 10 7:32 am Post subject: Re: Trojan removal

nats wrote:

My friends laptop has some sort of trojan that is sending out email to her email address book selling viagra. Malware bytes and spybot are finding nothing, Email client is Outlook Express. I'm currently rebooting in to safe mode to try the scans again but any other ideas??

(Spinster vicars shouldn't be selling viagra to the Bishop....

)

Safe mode found nothing

nats

Joined: 12 Jun 2007
Posts: 2374
Location: Swindon but not a Swindonian

Posted: Sat Apr 17, 10 7:35 am Post subject:
Just realised she's got Outlook Ex but will be using hotmail from her browser - I've set her up with firefox...

Dekk

Joined: 21 Feb 2009
Posts: 48
Location: somewhere between raising hell and amazing grace

Posted: Sat Apr 17, 10 7:53 am Post subject:
I have a similar email problem, and after shifting a different bug nothing has still shown up as to its cause. If you find a way of curing it please let me know. I get fed up of deleting 10-100 emails every day

pookie

Joined: 01 Aug 2006
Posts: 4984
Location: Mid-Wales

Posted: Sat Apr 17, 10 8:10 am Post subject:
https://www.pctools.com/spyware-doctor/?ref=google7&gclid=CN3pkqekjaECFR2Y2AodanmCNg

nats

Joined: 12 Jun 2007
Posts: 2374
Location: Swindon but not a Swindonian

Posted: Sat Apr 17, 10 8:26 am Post subject:
Thanks Pookie - I'll try that. though I notice the free version doesn't remove I guess detection is the first battle!

vegplot

Joined: 19 Apr 2007
Posts: 21301
Location: Bethesda, Gwynedd

Posted: Sat Apr 17, 10 8:40 am Post subject:
Try this https://www.malwarebytes.org/mbam.php

nats

Joined: 12 Jun 2007
Posts: 2374
Location: Swindon but not a Swindonian

Posted: Sat Apr 17, 10 8:52 am Post subject:

vegplot wrote:

Try this https://www.malwarebytes.org/mbam.php

Tried that.... wasn't it me who recommended that one on this site a few months ago?!

vegplot

Joined: 19 Apr 2007
Posts: 21301
Location: Bethesda, Gwynedd

Posted: Sat Apr 17, 10 8:59 am Post subject:

nats wrote:

vegplot wrote:

Try this https://www.malwarebytes.org/mbam.php

Tried that.... wasn't it me who recommended that one on this site a few months ago?!

No idea, I don't keep track.

nats

Joined: 12 Jun 2007
Posts: 2374
Location: Swindon but not a Swindonian

Posted: Sat Apr 17, 10 9:23 am Post subject:

pookie wrote:

https://www.pctools.com/spyware-doctor/?ref=google7&gclid=CN3pkqekjaECFR2Y2AodanmCNg

that found some tracking cookies, and something dialler.BT which doesn't seem to be it.
Back to the drawing board..... hummmmm

nats

Joined: 12 Jun 2007
Posts: 2374
Location: Swindon but not a Swindonian

Posted: Sat Apr 17, 10 9:24 am Post subject:

vegplot wrote:

nats wrote:

vegplot wrote:

Try this https://www.malwarebytes.org/mbam.php

Tried that.... wasn't it me who recommended that one on this site a few months ago?!

No idea, I don't keep track.

I didn't expect you to

just found it amusing!

T.G

Joined: 13 Sep 2009
Posts: 7280
Location: Somewhere you're not

Posted: Sat Apr 17, 10 9:30 am Post subject:

Could you let me know nats which one you find that works - i have one attached to an email account i am not using presently - its doing my nut, i've got firewalls and avg and spyware detector thingybobs coming out of my ears and still it raids my email account and sends pharmaceutical cr*p to all my personal address book

And as you say, every check comes back saying there is nothing on/in the PC ... yet i get mailer demon mail telling me i have returned mail from people I didn't send anything too

thankfully its not my legal address

book i doubt many learned folk would be chuffed

jema
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 28234
Location: escaped from Swindon

Posted: Sat Apr 17, 10 9:44 am Post subject:
Are you sure that it is from your PC, you may simply be being "Joe Jobbed".

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